Privacy Policy

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

We are BrokerIQ Solutions Limited (NI675123) (collectively referred to as “BrokerIQ”, “we”, “us” or “our” in this policy). Our registered office address is 3-5 Commercial Court, Belfast, Northern Ireland BT1 2NB Our data protection officer is Joanne Cole (Data Protection Officer). You can contact our Data Protection Officer by email at: joanne@brokeriq.co.uk We collect, use and are responsible for certain personal information about you. When we do so, we are regulated under the data protection laws of the UK and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our product (App) is a platform which is designed to streamline the insurance process, connecting you with your broker and allowing you to have all of your insurance information in one place (Service). This privacy policy relates to the use of our App and Service. We collect personal information about you when you use our App and Service. We collect this personal information from you either directly, such as when you input information relating to you, or indirectly, such as when others input information relating to you and through your activity while on our App and/or website (see ‘Cookies’ below). The personal information we collect about you may include: basic information and contact details including, but not limited to, name, date of birth, national insurance number, postal address, email address, telephone number, vehicle details, details relating to your spouse/partner and dependants and financial and employment information; and personal information provided to us by you or on your behalf in connection with our provision of the Service to you. Where required, this may include special categories of more sensitive data such as health data or data relating to criminal convictions. [Note: Is there any other examples of data types that you wish to list here?] We use this personal information to: create and manage your account with us; verify your identity; provide our Service to you; notify you of any changes to our Service or App that may affect you; and improve our App and Service.

When we use your personal information, we are required to have a legal basis for doing so. There are various legal bases upon which we may rely, depending on what personal information we process and why. The legal basis on which we process your personal data is primarily to support our legitimate interests as a business which provides the Service. Other legal bases we may rely on include: consent: where you have given us clear consent for us to process your personal information for a specific purpose; contract: where our use of your personal information is necessary for a contract we have with you; legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations); and legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests).

Your personal data in its non-anonymised form

As part of our Service, we will share your non-anonymised data with your insurance broker(s) and their representatives. We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party unless authorised to do so by you.

Transfer of your information out of the UK

We do not transfer your data outside of the UK.

Data retention and destruction

Data protection laws require us to retain personal data for no longer than is necessary for the purposes for which it is processed (principle of storage limitation). When making decisions in relation to the retention / destruction of your personal data, we will take into account the principle of storage limitation and balance this against our requirements to retain the data, including, inter alia, for the purpose of exercising our rights contained in our terms and conditions for supply of our Service. Our Data Protection Officer is responsible for the continuing process of identifying the data that has met its required retention period and supervising its destruction.

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (e.g. smartphone or other electronic device) when you use our Service. We use cookies and other similar tracking technologies in our App. These help us recognise you and your device and store some information about your preferences or past actions.

You have the right, in accordance with data protection law, to: access and information – you have the right to request details and a copy of the personal data that we hold about you and information as to how we process it; rectification – you have the right to request that any inaccurate or incomplete data that we hold about you is corrected or updated; erasure – you have the right to request that we delete the personal data that we hold about you. This is also known as ‘the right to be forgotten’. Please note that this is not an absolute right. This means that it only applies in certain circumstances. We will notify you if we are unable to comply with your request; restriction of processing or to object to processing – you have the right to request that we no longer process your personal data for a particular purpose or to object to such processing; data portability – you have the right to request that we provide you with a copy of your personal data in a form which ensures that it is easily transferable from one IT environment to another in a safe and secure manner; and withdraw consent – if we are processing your personal data on the basis of your consent, you may withdraw that consent at any time. If you would like to exercise any of those rights, please: email our Data Protection Officer; let us have enough information to identify you; let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and let us know the information to which your request relates.

You have the right to submit a complaint to the supervisory authority for data protection in the United Kingdom, if you feel that we are not processing your personal data in accordance with the law. The relevant body is the Information Commissioner’s Office (ICO). Its contact details are: The Information Commissioner’s Office – Northern Ireland3rd Floor14 Cromac Place, Belfast BT7 2JB Telephone: 028 9027 8757 Email: ni@ico.org.uk We would, however, be grateful for the opportunity to address your concerns before an approach is made to the ICO. Please therefore contact our Data Protection Officer in the first instance.

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.